Frequently Asked Questions
Here are some of our most frequently asked questions. Click on the question to reveal the answer. If your question isn’t answered in the list below then please get in contact with us using the following feedback form
How do I post an Incident on Community Fix?
How do I post an Incident on Community Fix?
Posting a new incident on Community Fix is incredibly easy. The following is a list of steps to help you through the process.
What types on incidents can I post on Community Fix?
- Enter a street and town name (e.g "North Road, Hersham", remembering the comma!) or full or partial postcode into the search box which appears above the map
- Find the exact location of the incident by zooming or moving the map by either using the navigation tools at the top left hand side of the map or by clicking and dragging the map itself
- Click the ‘add incident’ button which appears above the map and complete the form which pops up (in order to add an image, click the ‘browse’ button and locate the image in jpg format from where it is saved on your pc). If necessary you can adjust the position of the marker by dragging it to further pinpoint your chosen location
- Submit your posting to the relevant local authority by clicking
You can post any type of incident you come across in your local environment on the Community Fix website, however you must select the type of incident from the drop down box on the incident post form. If the type of incident that you want to post is not in the list, simply select 'other' and tell us the type of incident in the box provided. Below is a list of the standard incident types along with hints and tips of the best way to provide the information to the local authority so that it can be actioned as quickly and efficiently as possible.
In addition to the exact location of any incident please remember to include the following information;
What happens to my personal information?
In addition to the exact location of any incident please remember to include the following information;
GRAFFITI
Rough size of coverage, nature of graffiti (tag / abusive / racist / obscene). Please don't feel obliged to tell us the actual wording of the graffiti.
Rough size of coverage, nature of graffiti (tag / abusive / racist / obscene). Please don't feel obliged to tell us the actual wording of the graffiti.
ABANDONED CARS
Is the vehicle taxed?, make, model, colour, condition, registration, length of time abandoned, if known, nature of any damage (broken windows / slashed tyres / burnt out / etc)
Is the vehicle taxed?, make, model, colour, condition, registration, length of time abandoned, if known, nature of any damage (broken windows / slashed tyres / burnt out / etc)
FLY TIPPING
What has been dumped?, nature of tipping or waste (toxic / chemicals / asbestos / etc), is it near water ways or drainage?, is the land public or privately owned?
What has been dumped?, nature of tipping or waste (toxic / chemicals / asbestos / etc), is it near water ways or drainage?, is the land public or privately owned?
VANDALISM
What has been vandalised? is the vandalism to public or private property / land? does the vandalism create an ongoing danger to public safety?
What has been vandalised? is the vandalism to public or private property / land? does the vandalism create an ongoing danger to public safety?
GENERAL DAMAGE
What has been damaged? is the damage to public or private property / land? does the damage create an ongoing danger to public safety?
What has been damaged? is the damage to public or private property / land? does the damage create an ongoing danger to public safety?
FLOODING
Describe the size / coverage of the flooding, can you see what is causing the flood such as a blocked drain etc?, what is the flooding effecting? (roads / pavements / etc)
Describe the size / coverage of the flooding, can you see what is causing the flood such as a blocked drain etc?, what is the flooding effecting? (roads / pavements / etc)
BROKEN STREETLIGHTS
Describe the position of the specific light(s) within the road, have the bulbs gone or have the lights been vandalised?
Describe the position of the specific light(s) within the road, have the bulbs gone or have the lights been vandalised?
FAULTY TRAFFIC LIGHTS
Be specific about the exact set of lights and explain the fault if you can, have the lights been vandalised?
Be specific about the exact set of lights and explain the fault if you can, have the lights been vandalised?
FALLEN TREES
Nature of the tree (size and species, if known), is the tree blocking the public highway or a pavement? Is the tree on public or private land? has the fallen tree caused any damage?
Nature of the tree (size and species, if known), is the tree blocking the public highway or a pavement? Is the tree on public or private land? has the fallen tree caused any damage?
POT HOLES
Describe the section of road, describe where the pot hole is in the road, nature of pot hole (width / depth), how long the pot hole has been in the road / pavement, if known
Describe the section of road, describe where the pot hole is in the road, nature of pot hole (width / depth), how long the pot hole has been in the road / pavement, if known
MISSING STREET NAMES
Describe which end of the street, is it the entire sign or part of it, has the sign been vandalised or physically torn off?
Describe which end of the street, is it the entire sign or part of it, has the sign been vandalised or physically torn off?
OTHER NON-URGENT INCIDENTS
Give as much detail as possible
Give as much detail as possible
Any personal information that you give us at registration is kept in a secure environment and used only so that Community Fix or whichever local authority which is dealing with the incident that you reported can contact you. At the point of registration users are invited to register for free Community Fix email news updates; any emails which are sent to the subscriber base will come directly from Community Fix and never from a third party. We will never sell, rent or distribute your email address to anyone. Ever. We hate spam as much as you do!
How much does it cost?
Nothing at all, it's completely free to use Community Fix so tell everyone you know!
How are the problems solved?
Community Fix works directly with county councils, local police forces and local borough councils so that when a resident reports an incident it gets sent directly to the department responsible for fixing it. Once the report is logged they will deal with the incident in the same way as if a resident had called them directly. Once the incident has been 'fixed' the specific department can 'clear' the incident from Community Fix which sends the resident an email to inform them.
Who owns Community Fix?
Community Fix is owned, managed and hosted by Dial Media Group Ltd, a leading digital agency and data centre. DMG has a wealth of online experience having helped 1000s of companies get the most from the Internet over the past 12 years. Community Fix uses cutting edge technology in order to bring local residents and councils together to form a partnership against anti-social incidents in the local community. The Internet has been kind to DMG and Community Fix is our way of saying 'thanks'!
